PRIVACY POLICY

Last updated: 1st of March 2026

Steady Companions respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your information in line with Australian privacy laws

1. What Information We Collect

We may collect personal information such as:

Your name, address, phone number, and email
Emergency contact details
Information shared during intake to help us provide safe, appropriate companionship
Basic notes related to service delivery, safety, and preferences
Billing and payment information

We only collect information that is necessary to provide our services and meet legal and business obligations.

2. How We Collect Your Information

We collect information when you:

Complete an intake form or service agreement
Contact us by phone, email, or in person
Use our website or request information
Receive services from Steady Companions

3. How We Use Your Information

Your information is used to:

Provide and manage our services
Ensure your safety and wellbeing
Communicate with you and, where agreed, your family or representatives
Manage invoicing and payments
Meet legal, insurance, and business requirements
Improve our services and how we work

We do not sell or rent your personal information to anyone

4. Who We Share Information With

We only share your information:

With your consent
When required by law
With emergency services or healthcare providers if there is a serious and immediate safety concern
With professional advisers (such as accountants or insurers) where necessary for business or legal purposes

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Information may be stored:

Securely in digital systems (password protected)
In locked physical files (if applicable)

We only keep your information for as long as it is needed for service, legal, or business purposes.

6. Accessing or Correcting Your Information

You have the right to:

Request access to the personal information we hold about you
Ask for corrections if something is inaccurate or out of date

To do this, please contact us at steadycompanions@gmail.com